[Note: These were just randomly ranted back on the 17th of November 2015]
As of this time, I am pissed off with some of our customers who could not accept any kind of explanation, especially when you are working for a retail campaign, and the supplier happens to be a dropshipper. I hate disclosing things but if the supplier of a certain item happens to be the dropshipper, it takes looooong for them to process the order before shipping as the response time of some of the dropshippers are really long, especially if you file a case to them — like status of shipping, return authorizations, cancellations etc.
I DO NOT think IT IS HARD to check/inspect the item from the time you receive the item, and it is HIGHLY RECOMMENDED to check the item right after you receive the item to see any defects or damages. To set your expectations, NO RETAIL COMPANY will give you the chance to return the item for refunds or exchanges greater than 30 days of purchases, and if you let the item stay without checking it, do not expect that your demands will be given consideration by any retail company.
Too bad, you are from the United States. I am from the Philippines. I am a customer too, but as a customer, I also do my part in checking any kind of purchase I make to make sure if the item is okay or not. We both hail from different cultures, but cultural differences does not excuse anyone from being lazy enough to check the item. You guys maybe more busy than I do, but still, NO EXCUSES. It is all about RESPONSIBILITY. It is also our shared responsibility to check the item right away to ensure the quality so that in case of damages or defects, a return can be set up as long as within 30 days of purchase. Aaaaaaaand, it is also our shared responsibility to CHECK RETURN POLICY thru website or calling over the Phone, and if you call, please be open-minded enough of what the agent advises you, especially on some items deemed unreturnable due to reasons such as consummability. If you keep on ranting and impose what you want, do not expect even an iota of patience/tolerance from an agent.
I have more to rant than this. In the meantime, when it comes to returning an item, I guess, this is not too much to ask, right?